You can return a product if you change your mind or if you’re not completely satisfied with the product even if it is not defective (for example, the customer placed an order by error for a product of the wrong size or colour), subject to the terms below.
You can return items within 14 calendar days of the date of delivery of the product. The product should be unused, unaltered, unwashed, unworn, and be in the original brand packaging with all original tags intact. Please ensure that the product sent is in the same condition as it was upon receipt and is packaged properly. This policy is only applicable on products which do not fall under the list of non-refundable products. Shoes must be returned in their original box. Please note that you will bear all costs incurred for returning the product.
In the event that the product is returned in an unsuitable condition and/or falls under the list of non-refundable products, we reserve the right to reject the product and may send back the product to the original shipping address at the cost of the customer.
Due to the complexity of our return process, please refrain from combining returns from multiple orders in one return package. Instead, request a separate return for every order made.
Click return to refund to know steps to return a product.